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Untangling invisible knots: UX in voice technology products

This case study on focuses on the Kroger voice action. This involved speaking about design hurdles as a designer, user pain points, how to design a voice product, as well as how to approach prototyping and usability testing.

I gave this presentation at

    • SpeedCon at North Carolina State University in Raleigh, NC – 2019
    • Bank of America in Charlotte, NC – 2019
    • Fusion Conferences in Charlotte, NC – 2018